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149:Patient Experience Of Virtual Consultations During The Covid-19 Pandemic[AAOM2021]
EP36063
Poster Title: 149:Patient Experience Of Virtual Consultations During The Covid-19 Pandemic[AAOM2021]
Submitted on 29 Mar 2021
Author(s): Vignesh Murthy, Cameron Herbert, Davinder Bains, Michael Escudier, Barbara Carey, Martyn Ormond
Affiliations: Guy's & St Thomas' NHS Foundation Trust/ King's Health Partners, United Kingdom
This poster was presented at 2021 American Academy of Oral Medicine Virtual Conference
Poster Views: 321
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Poster Information
Abstract: Introduction:

The COVID-19 pandemic resulted in a rapid shift to the use of virtual consultations in both primary and secondary care.

Objective:

The aim of this study was to assess patient experience of virtual consultations (telephone and video) in the Oral Medicine department during the first wave of the COVID-19 pandemic.

Methods:

A validated survey was developed by the patient experience team in Guy’s and St Thomas’s NHS Foundation Trust. A combination of previously validated questions and newly psychometric validated questions were used to design the patient feedback questionnaire. The survey was administered to all patients following their virtual (telephone or video) consultation. Data was synthesized and electronically analysed. Qualitative data was thematically analysed.

Results:

A total of 115 surveys were completed. Over 82% rated their experience as good or very good and 69% preferred a virtual consultation for their next consultation. Thematic analysis of individual comments identified positive themes including convenience and positive/helpful clinical experience. Areas for development identified from thematic analysis included accessibility and obvious clinical limitations in not undertaking a physical examination.

Conclusion:

The overall patient experience assessed using this validated questionnaire, indicates a positive patient experience of virtual consultations during the COVID-19 pandemic. It is expected that virtual consultations will continue within the Trust long after the pandemic has ended. To the best of the authors knowledge this is the first study assessing patient experience of virtual consultations in the oral medicine and dental setting utilising a validated survey.
Summary: The COVID-19 pandemic resulted in a rapid shift to the use of virtual consultations in both primary and secondary care.

Ask the author questions about this poster:vigimurthy@gmail.com
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