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Communication and Counseling of Patient in Optometry
EP34470
Poster Title: Communication and Counseling of Patient in Optometry
Submitted on 22 Nov 2020
Author(s): Salal Khan
Affiliations: Uttar Pradesh University of Medical Sciences Saifai Etawah
This poster was presented at AIIMS New Delhi
Poster Views: 51
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Poster Information
Abstract: Aim/Purpose-
The purpose of this review article was to compare the communication and counselling methods employed by various health care professionals (HCP), while dealing with their patients. Also, aim was to provide suggestions for proper patient Counseling procedure to be used by eye care professionals.
Material & Methods-
Descriptive research design was used for review in which methods of communication and counselling employed in case of nursing staff (interventional model) and pharmacists (three-stage approach which includes questionnaire, face to face sessions and workshops) and ophthalmologist (questionnaire based descriptive cross-sectional study) were compared. Patient satisfaction level scores were evaluated and recorded.
Results-
The Mean satisfaction score of patients related to communication with HCP increased to 80.8 ± 4.5 from 40.8 ± 4.3 (p < 0.05) in case of first study while in other two studies, the counselling (p<0.05) has been recognized as the effective tool for the patient satisfaction.
Conclusion-
Learning of patient communication skills is essential for the eye care professionals(including optometrists) in order to understand patient needs. Effective communication and proper counselling are must for the patient satisfaction.
Keywords-
Healthcare, Eye-care professional, Communication, Communication skills, Counseling, Patient management.
Summary: This poster had been presented at AIIMS New Delhi during a National Optometry Conference.References: 1. AK Sivakumar, community eye health, Professional management for eye care: journal vol 19, issue no.59, sept-2006.
2. Poonam Joshi, Meena Joshi et.al, improving communication between health care professionals and parents: A quality improvement initiative, journal vol-4, no-1 Oct-2017, pp. 1-9.
3. Amita A. Ahir, Prasad V et.al, A review: patient counselling current scenario, journal ISSN-2249-6807, Oct-2015.
4. Dr. Ifeoma R, et.al, Patients satisfaction with eye care services in a Nigerian teaching hospital, Nigerian journal, vol. 17 no-5 Oct-2014.
5. Manisha kumari patro, counselling in eye care: journal vol. 1, no. 2, April 2015 pp. 133-136.
6. Sandy Lazarus, Donna Baptiste & Mohammad Seedat (2009), community counselling: values and practices, Journal of psychology in Africa, 19:3, 449-454.
7. Rantucci, M. Pharmacists Talking With Their Patients: A Guide to Patient Counseling. 2nd Edition. Baltimore, MD: Lippincott Williams and Wilkins; 2006:167-168.
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