Abstract: Technical advent over the past decade has placed the clinical laboratory Medicine in the frontline of health care. Clinicians take 70 % of their decisions based on clinical laboratory results. Hence Laboratories have gained a prime focus in deciding the clinical outcomes. With ‘power comes the responsibility’. It has become the need of the hour for the clinical laboratories to channelize the technological advent towards patient safety. For realization of this quality goal, Laboratories need to evolve into and adopt a patient outcome based process approach. This provides an opportunity towards designing the quality requirements targeted towards patient outcome. Our quality improvement project – Project MIOT SYMPHONY has been built around the outcome-process model, wherein we have tried to explore and understand the gaps (bottle necks) in our process, prioritize the risks involved and duly act upon to bridge the process gaps with the optimal utilization of technological advancements available with us.Summary: The laboratory is one of the important wings of patient safety. The Quality Assurance Program of the laboratory should be robust to pick up and wean the errors of the system. As laboratory specialists, the PROJECT SYMPHONY gave us an immense opportunity to lean the process with applicable quality improvement steps to control and curtail unnecessary process steps resulting in greater productivity, reducing the errors and transforming the laboratory into a error free zone.
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