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The Impact of Physical Environment on Workplace Incivility and Physical Health
Poster Title: The Impact of Physical Environment on Workplace Incivility and Physical Health
Submitted on 08 Feb 2018
Author(s): Jamie Striler
Affiliations: University of Central Florida
This poster was presented at USF Research Day 2018
Poster Views: 1,708
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Poster Information
Abstract: With the constant drive to decrease spending, the push for downsizing, and the influx of temporary workers, organizations can become places of constant high-tension. These conditions can lead to the costly and widespread issue of workplace incivility. Incivility is a “low intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect” (Andersson & Pearson, 1999, p. 457) that is shown to not only hurt employee performance, but also overall organizational performance (Estes & Wang, 2008). Previous studies have attempted to pinpoint the causes of workplace incivility such as stress (Rodell & Judge, 2009), diversity (Zemke, Raines, & Filipczak, 2000), differences in power and social status (Pearson & Porath, 2005), and informality (Gonthier, 2002). Unfortunately, researchers have largely overlooked the importance of the physical work environment and how this may influence uncivil behaviors that eventually lead to negative health consequences. Summary: The goal of this study is to look beyond the psychological environment and examine the effects of physical surroundings on perceived incivility and resulting physical symptoms. References: Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-472.
Gonthier, G. (2002). Rude awakenings: Overcoming the civility crisis in the workplace. Chicago: Dearborn Trade.
Pearson, C. M., & Porath, C. L. (2005). On the nature of consequences, and remedies of workplace incivility: No time for “nice”? Think again. Academy of Management Executive, 19, 7-25.
Rodell, J. B., & Judge, T. A. (2009). Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. Journal of Applied Psychology, 94(6), 1438.
Zemke, R., Raines, C., & Filipczak, B. (2000). Generations at work: Managing the clash of veterans, boomers, xers and nexters in your workplace. New York: Amacon.
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